The ACCC recently published information for small business to assist them with understanding their rights and obligations under the Australian Consumer Law relating to the impact of the coronavirus pandemic (COVID-19).
The ACCC understand many businesses are struggling with reduced consumer spending and activity, and some businesses are having to change how they operate or close due to COVID-19.
The ACCC’s guidance provides useful information about small business rights and obligations relating to issues such as:
” cancelled functions and events
” pricing of goods and services
” charging subscription and membership fees when a business is not operating.
This guidance will be regularly updated.
In these difficult circumstances The ACCC encourages all businesses and their customers to be patient and to treat each other respectfully.
More information for small businesses
The ACCC are also working in a number of ways to help consumers and small businesses to respond to COVID-19.
This includes providing interim authorisations for the Australian Banking Association and banks to co-operate to provide relief packages for individuals and businesses affected by COVID-19.
You can also find information about COVID-19 (coronavirus) scams on our Scamwatch website.
This information is from the Small Business team
Australian Competition and Consumer Commission (ACCC)